Announcing OnBoard: Limited Release - An Overview for Health Care Providers

As you may have heard, The New York State Workers’ Compensation Board is in the process of developing a new business information system, OnBoard. OnBoard will be a Better System for a Better Board – providing an intuitive, user-friendly system, increased accuracy and quality, and paperless transactions to our system participants.

Since building a new, integrated system from the ground up takes time, we’re starting with some high-priority processes that will benefit from moving online in what we are referring to as OnBoard: Limited Release.

As an early component to this new system, OnBoard: Limited Release will be implemented in spring of 2021, and will:

  • Eliminate the following paper forms:
    • Attending Doctor's Request for Optional Prior Approval and Carrier's/Employer's Response (Form MG-1)
    • Attending Doctor's Request for Approval of Variance and Carrier's Response (Form MG-2)
    • Attending Doctor's Request for Authorization and Carrier's Response (Form C-4 AUTH)
  • Digitize and streamline the Prior Authorization Request (PAR) process for the following requests:
    • Confirmatory (previously done using the Attending Doctor’s Request for Optional Prior Approval and Carrier’s/Employer’s Response [Form MG-1])
    • Variance (previously done using the Attending Doctor’s Request for Approval of Variance and Carrier’s Response [Form MG-2])
    • Special Services (includes the 12 Medical Treatment Guideline (MTG) related requests previously done using the Attending Doctor’s Request for Authorization and Carrier’s Response [Form C-4 AUTH])
    • Non-MTGs treatment costing more than $1,000 (previously done using Form C-4 AUTH)
  • Digitize and streamline the submission of Requests for Decision on Unpaid Medical Bill(s) (Form HP-1).
  • Add the mandatory prior authorization of Durable Medical Equipment (DME) and Non-MTGs treatment costing $1,000 or less.
  • Include Medication PARs (replacing the current Drug Formulary Prior Authorization Request process).
  • Transfer completed PAR submissions to the existing eCase folder.

How will OnBoard: Limited Release benefit health care providers?

Some of the benefits that OnBoard: Limited Release will bring to the health care provider community include:

  • Easily see submissions and requests on a concise dashboard, with 24/7 access to your queue of active submissions and requests, both to view and take action on.
  • No longer need to remember form names and numbers, where to find them, and who to send them to – providing a clearer path to authorization and injured workers faster access to appropriate treatment.
  • Receive timely email and text message status updates on PARs in progress.
  • Communicate directly with insurers concerning a PAR.

Join an Informational Webinar

Please join us for an informational webinar for health care providers during which we will share an overview and timeline for OnBoard: Limited Release, the efficiencies it will bring to your processes, what you can do now to prepare, and how we will be training you to use the new system.

Registration is required. Please register for a session that works best for you.

November 16, 2020, 9:30 a.m. – 10:30 a.m.

November 17, 2020, 1:00 p.m. – 2:00 p.m.

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Additional Resources

We urge you to share this and future communications with your administrative staff and billing company representatives. They can also subscribe to receive these communications and engagement opportunities directly.

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